Business Process Engineer

Job Description

Business Process Engineer

Department: Yared Shared Services (YSS)

Reports to: Group Chief Financial Officer (CFO)

Location: Lebanon (with travel to Group companies as required)

Position Overview

Yared Shared Services (YSS) is seeking a highly analytical, structured and results-driven Business Process Engineer to support the continuous improvement, standardization and digital transformation of business operations across the JC Yared Group.

Reporting to the Group Chief Financial Officer, the Business Process Engineer will work closely with business leaders and operational teams to understand, document, analyze, redesign and optimize business processes across all Group companies and functions.

The successful candidate will identify inefficiencies, eliminate non-value-added activities, strengthen internal controls, standardize procedures and translate business processes into efficient ERP workflows supported by Odoo and other digital solutions.

This role combines industrial engineering, operational excellence, business process management and digital transformation with the objective of creating scalable, measurable and standardized operations throughout the Group.

Key Responsibilities

Business Process Analysis

• Observe, understand and analyze existing business processes across all departments and Group companies.
• Conduct workshops and interviews with process owners and key stakeholders.
• Map and document end-to-end workflows using BPMN or equivalent methodologies.
• Develop comprehensive "As-Is" and "To-Be" process documentation.
• Analyze operational workflows and identify opportunities for optimization.
• Recommend process improvements supported by measurable business benefits.

Operational Excellence & Continuous Improvement

• Perform structured root cause analysis using methodologies such as 5 Whys, Fishbone Analysis and Pareto Analysis.
• Identify operational bottlenecks, inefficiencies, risks and non-value-added activities.
• Lead continuous improvement initiatives across the Group.
• Simplify, standardize and optimize business processes.
• Develop, maintain and continuously improve Standard Operating Procedures (SOPs).
• Promote Lean thinking and a culture of continuous improvement.

ERP & Digital Transformation

Working closely with business users, management and ERP developers:

• Translate business requirements into functional ERP workflows.
• Participate in the design, implementation and optimization of Odoo ERP processes.
• Validate new business workflows before deployment.
• Ensure business processes are supported by efficient system configuration.
• Reduce manual work through workflow automation and digitalization.
• Support user testing, change management and user adoption initiatives.

Governance, Internal Controls & Compliance

• Design and embed appropriate internal controls within business processes to ensure operational efficiency, financial integrity and compliance with Group policies.
• Ensure business processes incorporate appropriate approval workflows, segregation of duties and audit trails.
• Identify operational and control weaknesses and recommend practical mitigation measures.
• Work closely with the Group CFO to strengthen governance frameworks across all Group companies.
• Ensure process improvements align with financial controls, risk management principles and regulatory requirements.
• Support internal and external audits by maintaining accurate process documentation and standardized procedures.

Cross-Functional Business Support

Support process optimization across all Group functions, including but not limited to:

• Operations
• Logistics & Supply Chain
• Warehousing
• Procurement
• Sales
• Customer Service
• Finance & Accounting
• Human Resources
• Administration
• Shared Services

Performance Management

• Design operational and management KPIs.
• Develop reporting structures and business dashboards.
• Measure operational performance and productivity improvements.
• Monitor process compliance.
• Recommend corrective actions based on operational data.
• Support management in data-driven decision-making.

Project Management

• Participate in business transformation initiatives across the Group.
• Prepare implementation roadmaps and project plans.
• Coordinate with department managers and key stakeholders.
• Support organizational change management.
• Ensure projects are delivered according to agreed objectives, timelines and budgets.

Qualifications

Education

Bachelor's Degree in one of the following disciplines:

• Industrial Engineering (Preferred)
• Systems Engineering
• Operations Engineering
• Supply Chain Engineering
• Mechanical Engineering
• Manufacturing Engineering
• Business Engineering
• Operations Research
• A related Engineering discipline

A Master's degree is considered an advantage.

Professional Experience

• Minimum of 3 years of experience in Business Process Engineering, Operational Excellence, Industrial Engineering, Management Consulting or Business Transformation.
• Demonstrated experience mapping, redesigning and optimizing end-to-end business processes.
• Experience implementing or supporting ERP systems (preferably Odoo, SAP, Oracle or Microsoft Dynamics).
• Experience developing Standard Operating Procedures (SOPs).
• Proven experience leading process improvement initiatives with measurable business outcomes.
• Experience working in multi-department or multi-company environments is an advantage.

Mandatory Certifications

Candidates must possess at least one of the following certifications:

• Lean Six Sigma Green Belt (Minimum Requirement)
• Lean Six Sigma Black Belt
• Business Process Management (BPM) Certification
• BPMN Certification
• ABPMP Certification

The following certifications are considered a strong advantage:

• Odoo Functional Certification
• SAP Functional Certification
• Oracle ERP Certification
• Microsoft Dynamics Certification
• PMP
• CAPM
• Agile / Scrum Certification

Technical Competencies

The successful candidate must demonstrate proficiency in:

• Business Process Mapping (BPMN or equivalent)
• Business Process Reengineering (BPR)
• Root Cause Analysis
• Lean Methodologies
• Six Sigma Principles
• Continuous Improvement
• Value Stream Mapping
• SOP Development
• KPI Design
• ERP Functional Analysis
• Workflow Design
• Microsoft Excel (Advanced)

The following are considered strong advantages:

• Microsoft Power BI
• SQL
• Odoo Functional Configuration
• Business Intelligence
• Data Analytics
• Process Automation

Personal Competencies

The ideal candidate will demonstrate:

• Exceptional analytical thinking.
• Strong structured problem-solving skills.
• Excellent business acumen.
• Curiosity and a continuous improvement mindset.
• The confidence to challenge existing practices constructively.
• Excellent communication and facilitation skills.
• Strong stakeholder management abilities.
• High attention to detail.
• Excellent organizational and planning skills.
• Strong project management capabilities.
• Professional integrity and discretion.
• Ability to influence change across multidisciplinary teams without direct authority.
• Results-oriented mindset.
• Strong ownership and accountability.
• Ability to work independently while collaborating effectively with cross-functional teams.

Success Indicators

The successful candidate will be expected to:

• Establish standardized and documented business processes across the Group.
• Reduce manual activities through process optimization and automation.
• Improve operational efficiency with measurable productivity gains.
• Strengthen governance through standardized approval workflows and internal controls.
• Successfully implement optimized workflows within Odoo ERP.
• Develop comprehensive Standard Operating Procedures (SOPs).
• Design meaningful KPIs and management dashboards.
• Improve data quality, operational visibility and process governance.
• Foster a culture of continuous improvement throughout the organization.
• Deliver measurable business value through process transformation initiatives.

What We Offer

• The opportunity to contribute directly to the transformation of a growing international group.
• Exposure to executive leadership and strategic decision-making.
• Participation in ERP implementation and digital transformation projects.
• A collaborative, entrepreneurial and innovation-driven working environment.
• Continuous learning and professional development opportunities.
• Career progression based on performance, initiative and demonstrated impact.